1. INTRODUCTION

Welcome to DOM Carpooling, your trusted platform for carpooling services in Colombia. At DOM, we value and respect your privacy and are committed to protecting your personal data.

This Privacy Policy aims to inform you about how we collect, use, share, and protect your personal information when you use our mobile application, website, and related services (hereinafter, the "Services").

By accessing or using our Services, you accept the practices described in this Privacy Policy. If you do not agree with this policy, we kindly ask you not to use our Services.

2. INFORMATION WE COLLECT

2.1 Information You Provide

• Registration Information: Full name, email address, phone number, password.
• Profile Information: Profile picture, travel preferences, biography (optional).
• Verification Information: ID document, driver's license (for drivers), vehicle registration.
• Payment Information: Credit/debit card data, bank account information.
• Trip Information: Origin and destination points, schedules, preferred routes, number of available/required seats.
• Communications: Messages exchanged with other users and with our support team.
• Ratings and Reviews: Opinions about other users or about the services.

2.2 Information Collected Automatically

• Device Information: Device type, operating system, unique device identifiers, IP address.
• Location Data: Real-time geographic location during app usage (with your consent).
• Usage Information: Interactions with the application, pages visited, features used, session time.
• Logs and Analytics: Error logs, usage statistics, and performance data.

2.3 Information from Third Parties

• Social Networks: If you choose to connect through social media platforms, we may receive information from your public profile.
• Service Providers: Identity verification information, payment information from payment processors.

3. HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

• Providing, maintaining, and improving our Services.
• Creating and managing your user account.
• Connecting drivers and passengers to facilitate carpooling.
• Processing payments and transactions.
• Verifying your identity and that of other users to ensure safety.
• Sending service-related notifications, such as trip confirmations, status updates, and messages from other users.
• Providing customer support and resolving disputes.
• Personalizing your experience and recommending trips or users that may interest you.
• Detecting, preventing, and addressing technical issues, fraud, or illegal activities.
• Improving our Services through data analysis and user behavior studies.
• Complying with applicable legal and regulatory obligations in Colombia.

4. SHARING YOUR INFORMATION

4.1 With Other Users

When you schedule a trip, we share certain information with the other users involved:

• For passengers: name, profile picture, ratings, pickup and destination points.
• For drivers: name, profile picture, vehicle information, ratings, planned route.

4.2 With Service Providers

We may share your information with third parties that help us provide and improve our Services, such as:

• Payment processors to manage transactions.
• Identity verification service providers.
• Hosting and cloud technology providers.
• Data analytics services to improve our Services.

These providers are contractually obligated to protect your information and cannot use it for independent purposes.

4.3 For Legal Reasons

We may disclose personal information if, in good faith, we believe that such action is necessary to:

• Comply with a legal obligation or court order.
• Protect the rights, property, or safety of DOM, our users, or the public.
• Prevent or investigate possible violations related to our Services.
• Defend against legal claims.

5. YOUR RIGHTS AND CHOICES

In accordance with Colombia's Law 1581 of 2012 on Personal Data Protection and its regulatory decrees, you have the following rights:

• Access: Request information about your personal data that we have stored.
• Rectification: Correct or update inaccurate or incomplete data.
• Cancellation: Request the deletion of your personal data.
• Opposition: Object to the processing of your personal data.
• Consent Revocation: Withdraw your consent for the processing of your data.

You can exercise these rights by sending a detailed request to [email protected] or through the "Privacy Settings" section in the application.

6. INFORMATION SECURITY

We implement technical, administrative, and physical measures designed to protect the security of your personal information against unauthorized access, loss, alteration, or destruction. However, no security system is impenetrable, and we cannot guarantee the total security of your information.

7. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless the law requires a longer retention period. If you close your account, we may retain certain information for legal reasons, fraud prevention, or to resolve disputes.

8. INTERNATIONAL DATA TRANSFERS

DOM operates primarily in Colombia, but we may transfer your information to service providers in other countries. When we transfer data outside of Colombia, we take steps to ensure that your information continues to receive an adequate level of protection in accordance with Colombian data protection laws.

9. MINORS

Our Services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If we discover that we have collected personal information from a minor, we will take steps to delete such information as soon as possible.

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational or legal reasons. The date of the last revision will appear at the beginning of the policy. We recommend that you review this policy regularly to stay informed about how we protect your information.

12. DISPUTE RESOLUTION

Any controversy related to this Privacy Policy will be subject to the laws of the Republic of Colombia and will be resolved in the competent courts of [Main city of operation].